04 — Support

Support from (really good) AI, and People, that know your home.

Support should not begin by asking you to explain your system from scratch.

Maison IQ maintains the documentation and context needed to understand the technology in your home. Our AI-enabled support can receive requests, gather the right details, analyze supported systems, and keep each issue moving toward resolution. When a request requires judgment or approval, it is escalated for expert review.

Maison IQ SupportAI-assisted · expert oversight

The pendants over the island didn't dim for the evening scene tonight. Everything else did.

You · 6:48 PM

Thanks, I can see it. The evening scene ran at 6:42 and every load responded except the island pendants. Their dimmer stopped reporting about an hour ago. I can restart it remotely, which takes about thirty seconds. Would you like me to?

Maison IQ · 6:49 PM

Yes please.

You · 6:50 PM

Done. The pendants are back at the evening level and the dimmer is reporting normally. I'll watch it overnight, and if it drops again a technician will review it. You won't need to report it twice.

Maison IQ · 6:51 PM

Added to your home's record

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Support conversation · illustrative

How support works

Personal.

Your support experience is grounded in your home: its equipment, configuration, preferences, history, and known constraints. The answer is based on your system—not a generic troubleshooting script.

Private.

Administrative access is used only to install, maintain, and support your systems. Credentials are protected, customer environments are kept separate, and access is limited to the people and systems that need it.

AI is part of how Maison IQ delivers support. We explain what technical information may be processed, work to keep personal content out of that process, and state the limits honestly.

Capable.

AI helps Maison IQ respond quickly, diagnose faults, analyze configuration, and coordinate the next step. It is supported by defined safeguards, documented systems, and expert oversight when a request calls for human judgment.

Ongoing care.

Maison IQ support plans can include:

Specific coverage is established for each home so responsibilities and expectations remain clear.

01Active service monitoring
02AI-enabled support and troubleshooting
03Firmware and software maintenance
04Configuration backups
05Support for the network and Wi-Fi we manage
06Reviewed changes to supported automation and Personal AI services
07Personal consultations on selected plans

Support should be part of the design.

The relationship does not end when installation is complete. We design systems to be documented, supportable, and ready to change with the home.

Planning a Maison IQ project or have a question about ongoing support?

Email hello@maisoniq.tech

Tell us what you are planning, where the project is located, and anything you would like the home to do differently.